MeloSpot Entertainment Limited — Privacy Policy

1. Who We Are and Scope

MeloSpot Entertainment Limited ("MeloSpot", "we", "us", or "our") is a technology company based in Zambia that operates a collection of products and services for the creative and entertainment economy.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you interact with our websites, applications, platforms, APIs, and other services.

Depending on the service and your relationship with us, MeloSpot may act as a data controller, independent data processor, or service provider processing information on behalf of another organization.

If you are located in the European Economic Area, United Kingdom, or Switzerland, additional rights and requirements may apply depending on the circumstances of the processing. Where required, our applicable representative information is:

[EU/UK Representative Name and Contact, if applicable]

2. Services Covered

This Privacy Policy may apply to services operated by MeloSpot, including products and services such as:

• Rig — creator profiles, digital presence, links, and related audience tools.
• MeloSpot for Artists — artist identity, catalog, releases, smart links, analytics, and career tools.
• MeloSpot Atlas — artist, music, catalog, metadata, credits, and identity information.
• MeloSpot Events — event creation, ticketing, bookings, check-in, venue, organizer, and attendee services.
• MeloSpot Unplugged — podcast hosting, publishing, distribution, and related analytics.
• MeloSpot Music — music services, distribution, catalog administration, licensing, artist services, and related workflows.
• Smart Links and related tools — music, creator, audience, and campaign linking and analytics features.
• Other websites, applications, APIs, products, and services introduced by MeloSpot from time to time.

Not every service listed above will be available in every country or to every user. Product-specific terms and privacy notices may provide additional information where appropriate.

3. Information We Collect

The information we collect depends on how you interact with MeloSpot and which services you use.

• Account Information: name, email address, phone number, username, password, profile information, and account preferences.
• Identity Information: information used to identify an artist, creator, manager, representative, business, organization, or other account holder.
• Professional Information: role, organization, professional contact details, artist or creator information, management relationships, and team memberships.
• Creative Content: music, podcasts, artwork, videos, images, descriptions, biographies, event information, documents, and other content you submit.
• Catalog and Metadata: release information, identifiers, credits, contributor information, artist mappings, catalog relationships, and other music or media metadata.
• Transaction Information: purchases, ticket transactions, subscriptions, refunds, payouts, wallet activity, and transaction history.
• Communications: messages, support requests, feedback, survey responses, and other communications with us.
• Usage Information: pages viewed, features used, links clicked, interactions, referring pages, and other information about how you use our services.
• Technical Information: IP address, device information, browser type, operating system, approximate location derived from IP address, language, and similar technical information.
• Cookies and Similar Technologies: information collected through cookies, pixels, local storage, SDKs, and similar technologies.

4. Information You Provide

We collect information that you voluntarily provide when you create an account, build a profile, upload content, purchase a product or ticket, submit an event, connect a third-party account, communicate with us, or otherwise use our services.

You are responsible for ensuring that information you submit to MeloSpot is accurate and that you have the appropriate rights and permissions to provide it.

If you provide information about another person, such as a team member, collaborator, artist, attendee, or event participant, you should only do so where you have a lawful basis or appropriate authorization to provide that information.

5. Information Collected Automatically

When you use MeloSpot services, we may automatically collect certain technical and usage information. This may include your IP address, browser and device information, operating system, approximate location, pages or screens visited, interactions, referring URLs, and diagnostic information.

We use this information to operate our services, understand how they are used, diagnose technical problems, improve performance, maintain security, and measure the effectiveness of features and campaigns.

6. Creative, Artist, and Catalog Data

Certain MeloSpot services are designed specifically for artists, creators, labels, managers, event organizers, podcasters, and other participants in the creative economy.

This means that we may process information relating to creative works and their associated metadata, including artist names, stage names, releases, recordings, identifiers, credits, collaborators, publishers, labels, profiles, events, and distribution information.

Some catalog and creative information may be publicly available or obtained from third-party sources. We may use such information to organize, enrich, reconcile, map, or improve metadata within services such as MeloSpot Atlas and MeloSpot for Artists.

Publicly available creative or catalog information should not be assumed to be private merely because it is processed by MeloSpot.

7. How We Use Personal Information

We may use personal information for the following purposes:

• Create and manage accounts and profiles.
• Provide, operate, maintain, and improve MeloSpot services.
• Provide artist, creator, catalog, event, podcast, and music services.
• Create and manage public profiles, links, smart links, event pages, and other user-generated experiences.
• Process purchases, subscriptions, tickets, refunds, payouts, and other transactions.
• Provide analytics, reporting, insights, and performance measurement.
• Organize, reconcile, enrich, and maintain catalog and metadata.
• Facilitate integrations with third-party platforms and services at your direction.
• Communicate with you about your account, transactions, products, security, service updates, and support requests.
• Send marketing communications where permitted and, where required, with your consent.
• Detect, investigate, and prevent fraud, abuse, unauthorized access, and other harmful activity.
• Maintain the security, availability, and integrity of our systems.
• Comply with applicable laws, regulations, legal processes, and lawful requests.
• Establish, exercise, or defend legal claims.
• Develop and improve our products, including understanding aggregated and de-identified usage patterns.

8. Legal Bases for Processing

Where applicable law requires us to identify a legal basis for processing personal information, we may rely on one or more of the following:

• Performance of a contract: where processing is necessary to provide a service you requested.
• Legitimate interests: where processing is reasonably necessary for operating, securing, improving, and developing our services, provided those interests are not overridden by applicable rights.
• Consent: where we ask for your consent to process information for a particular purpose.
• Legal obligations: where processing is necessary to comply with applicable law.

Where we rely on consent, you may withdraw that consent at any time, subject to applicable law. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

9. How We Share Information

We may share personal information when necessary to operate our services, fulfill your requests, or meet legal obligations.

• Service Providers: hosting providers, infrastructure providers, analytics providers, communications providers, customer support providers, security providers, and other vendors that support our operations.
• Payment Providers: payment processors and financial service providers that process transactions on our behalf or at your direction.
• Distribution and Platform Partners: third-party music, podcast, media, ticketing, social, or other platforms where information must be shared to provide a service you requested.
• Event Partners: where necessary to facilitate ticketing, event administration, venue operations, check-in, bookings, or related services.
• Team Members and Organizations: where you authorize other people or organizations to access or manage information through a shared workspace or account.
• Legal and Regulatory Authorities: where disclosure is required by law or reasonably necessary to protect rights, safety, security, or the integrity of our services.
• Business Transactions: in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar corporate transaction.
• With Your Direction or Consent: where you specifically instruct us or authorize a disclosure.

We do not sell personal information for monetary consideration.

10. Public Profiles and Public Information

Some MeloSpot services are designed to help creators, artists, businesses, organizations, and event partners establish a public presence.

Information that you intentionally publish through a public profile, event page, Rig page, artist page, smart link, or similar feature may be visible to other users or members of the public.

You should therefore avoid publishing personal information that you do not want to make publicly accessible.

Public information may also be indexed, cached, copied, or redistributed by third parties outside our control.

11. Cookies and Similar Technologies

We may use cookies, pixels, local storage, software development kits, and similar technologies to operate our services and understand how they are used.

These technologies may be used for purposes such as:

• Authentication and account security.
• Remembering preferences.
• Maintaining sessions.
• Understanding product usage.
• Measuring website and campaign performance.
• Detecting fraud and abuse.

Depending on the service and applicable law, you may be able to control certain cookies and similar technologies through your browser or our consent and privacy controls.

12. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain business records, resolve disputes, enforce agreements, prevent fraud, and comply with legal obligations.

When personal information is no longer required, we may delete, anonymize, aggregate, or otherwise securely dispose of it, subject to applicable legal and operational requirements.

Deleting your account may not immediately result in deletion of every copy of information where retention is necessary for legal, security, accounting, fraud prevention, dispute resolution, or other legitimate purposes.

13. Data Security

We use reasonable technical, administrative, and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, or destruction.

Depending on the service, these measures may include access controls, authentication mechanisms, encryption in transit, monitoring, logging, backups, and other security practices.

No method of transmission or storage is completely secure. We therefore cannot guarantee absolute security of information.

If you believe your account or information has been compromised, please contact us promptly at [email protected].

14. International Data Transfers

MeloSpot is based in Zambia and may use infrastructure, service providers, and partners located in other countries.

As a result, personal information may be processed or stored outside the country in which you live. Those countries may have data protection laws that differ from those in your jurisdiction.

Where applicable law requires safeguards for international transfers, we will seek to use appropriate mechanisms and contractual or organizational safeguards.

15. Your Rights and Choices

Depending on where you live and applicable law, you may have certain rights regarding your personal information, including:

• The right to request access to personal information we hold about you.
• The right to request correction of inaccurate or incomplete information.
• The right to request deletion of personal information in appropriate circumstances.
• The right to request restriction of certain processing.
• The right to object to certain processing.
• The right to withdraw consent where processing is based on consent.
• The right to request portability of certain information where applicable.
• The right to opt out of certain marketing communications.

These rights are not absolute and may be subject to legal exceptions or limitations.

To exercise a privacy right, contact us at [email protected]. We may need to verify your identity before fulfilling certain requests.

You may also have the right to lodge a complaint with a relevant data protection or privacy authority in your jurisdiction.

16. Third-Party Services and Links

MeloSpot may integrate with or link to third-party websites, applications, platforms, payment providers, music services, podcast directories, social networks, analytics providers, and other services.

Those third parties may collect and process information under their own privacy policies and terms. We are not responsible for the privacy practices of third parties that we do not control.

We encourage you to review the privacy policies of third-party services before connecting your account or providing information to them.

17. Business Transfers

If MeloSpot or substantially all of its assets are involved in a merger, acquisition, financing, reorganization, sale, bankruptcy, or similar transaction, personal information may be transferred as part of that transaction.

Where required by applicable law, we will provide notice or take other required steps in connection with such a transfer.

18. Children's Privacy

MeloSpot's services are not generally directed to children who are below the minimum age required to use the relevant service under applicable law.

We do not knowingly collect personal information from children where doing so would violate applicable law. If you believe a child has provided personal information to us in circumstances where it should not have been collected, please contact us at [email protected].

Certain services may have additional age requirements, which will be communicated in their applicable terms or product-specific notices.

19. Automated Processing and AI

MeloSpot may use automated technologies, algorithms, machine learning, or artificial intelligence in certain services to support functions such as metadata organization, search, recommendations, analytics, fraud prevention, content processing, or product improvement.

Where applicable law provides rights concerning solely automated decisions that have significant legal or similarly significant effects, we will provide the rights and safeguards required by that law.

Product-specific notices may provide additional information about automated processing used by a particular MeloSpot service.

20. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, legal requirements, or other circumstances.

When we make material changes, we may provide notice through our services, by email, or through another appropriate method.

The "Last Updated" date at the beginning of this policy indicates when the policy was most recently revised.

21. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, you can contact us using the information below.